🔴 LATEST NEWS: CBIC notifies India–Oman CEPA Origin Rules effective 01.06.2026 • CBIC promotes Duty Deferment Scheme for Eligible Manufacturer Importers • Latest GST taxpayer facilitation instructions available on CBIC-GST Portal • DGTS continues taxpayer outreach and awareness initiatives.

Message from the Director General

Welcome to the Directorate General of Taxpayer Services (DGTS).

DGTS is dedicated to promoting a transparent, responsive and taxpayer-centric administration through awareness, outreach and facilitation initiatives. Our objective is to empower taxpayers with accurate information, encourage voluntary compliance and strengthen engagement between taxpayers and the tax administration.

Through seminars, workshops, webinars, awareness campaigns and stakeholder interactions, we strive to make tax-related information accessible, understandable and relevant to the needs of taxpayers.

We remain committed to enhancing taxpayer experience, strengthening trust and contributing towards a modern, efficient and service-oriented tax ecosystem.

Dr. Shailendra Kumar Sinha, IRS
Director General
Directorate General of Taxpayer Services

Taxpayer Outreach Programme

The Directorate also collaborates with trade associations, chambers of commerce, educational institutions, professional bodies, startups, industry organizations and other stakeholder groups to conduct customized outreach programmes tailored to specific sectors and audiences. Such collaborative efforts help broaden the reach of taxpayer education and ensure that information on government initiatives and taxpayer services reaches a wider audience.
📢 Request an Outreach Programme

Grievance Redressal Portal

DGTS is committed to ensuring transparency, accountability and responsive taxpayer services. Taxpayers and citizens may submit their grievances through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).

  • Lodge Grievance through CPGRAMS
  • Track Grievance Status
  • Details of CPIO, First Appellate Authority and Nodal Officers
File Your Grievance Here

DGTS Notice Board

Latest Notices, Advisories, Outreach Programmes, Office Orders & Circulars

S.No. Category Subject Date Document
1 Outreach Programme Invitation for Taxpayer Awareness Programme on GST Compliance 10.06.2026 View
2 Public Notice Awareness Campaign on GST Registration and Return Filing 08.06.2026 View
3 Advisory Guidelines for Filing GST Refund Applications 05.06.2026 View
4 Office Order Nomination of Nodal Officers for Taxpayer Outreach Activities 01.06.2026 View
5 RTI Details of Central Public Information Officer (CPIO) and First Appellate Authority 25.05.2026 View
6 Tender Notice Inviting Quotations for Organizing Taxpayer Awareness Events 15.05.2026 View
7 Circular Stakeholder Engagement Programme for Trade Associations 10.05.2026 View
8 Advisory Digital Initiatives for Taxpayer Facilitation – User Guide 05.05.2026 View
9 Public Notice Observance of GST Pakhwada 2026 15.04.2026 View
10 Outreach Programme Webinar on GST Compliance for MSMEs 01.04.2026 View