Public Grievance Redressal (CPGRAMS)
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform established by the Government of India to facilitate the submission and monitoring of public grievances. The portal enables citizens to lodge complaints, suggestions, and service-related grievances concerning Government Ministries, Departments, and Organizations in a transparent and efficient manner.
CPGRAMS provides a single-window mechanism for grievance registration, status tracking, and communication with the concerned authorities. The system promotes accountability, transparency, and responsive governance by ensuring that grievances are examined and addressed within a defined timeframe.
Taxpayers and stakeholders may use the portal for matters relating to service delivery issues, delays, administrative concerns, and grievances requiring the attention of the concerned Government authority.
📢 Lodge Grievance on CPGRAMSRight to Information (RTI)
Right to Information Act, 2005
The Right to Information Act, 2005 empowers citizens to seek information from public authorities and promotes transparency and accountability in the functioning of Government organizations. Under the provisions of the Act, citizens may obtain information relating to records, documents, decisions, policies, rules, and activities of public authorities, subject to the exemptions specified in the Act.
The RTI Online Portal provides a convenient platform for filing RTI applications and First Appeals electronically. Applicants can submit requests, pay the prescribed fee online, track the status of their applications, and access information from anywhere, thereby ensuring greater transparency and citizen participation in governance.
📄 File RTI Application Online