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Webinars
DGTS National Taxpayer Webinar & Outreach Portal
Empowering Taxpayers Across India through Awareness, Education and Digital Learning
Register for Webinar Watch Recorded SessionsUpcoming Webinars
GST Registration & Compliance
📅 25 July 2026
🕒 11:00 AM – 12:30 PM
🎤 Speaker: Additional Director General, DGTS
📍 Mode: Virtual (MS Teams)
Register NowGSTR Return Filing & ITC
📅 05 August 2026
🕒 03:00 PM – 04:30 PM
🎤 Speaker: Joint Director, DGTS
📍 Mode: Virtual (Webex)
Register NowE-Way Bill & Export Procedures
📅 20 August 2026
🕒 11:00 AM – 12:30 PM
🎤 Speaker: Assistant Director, DGTS
📍 Mode: Virtual (Zoom)
Register NowWebinar Photo Gallery
Download Centre
| Resource | Download |
|---|---|
| GST Registration Presentation | Download |
| Frequently Asked Questions (FAQs) | Download |
| Advisories & Circulars | Download |
| Webinar Brochure | Download |
Recorded Webinars
GST Registration Process
Return Filing & Compliance
Feedback & Suggestions
Know Your Jurisdiction
GST Registration Grievance Redressal – Zonal Helpdesk
GST Registration Grievance Redressal Helpdesk
Taxpayers facing issues related to GST Registration applications may contact the concerned CGST Zonal Helpdesk through the email IDs provided below. Kindly mention ARN, GSTIN (if available), mobile number and complete grievance details while sending an email.
Registration Issues
GST Registration related grievances
ARN Status
Pending application support
Technical Help
Portal related assistance
Zonal Helpdesk
Direct email support
| S.No. | CGST Zone | Email ID |
|---|---|---|
| 1 | Ahmedabad Zone | 📧 cpc-ahmedabadzone@gov.in |
| 2 | Delhi Zone | 📧 grievance.cgstdelhi@gov.in |
| 3 | Chandigarh Zone | 📧 cgstchd.reg@gov.in |
| 4 | Ranchi Zone | 📧 cpcgst-rzpatna@gov.in |
| 5 | Bhopal Zone | 📧 cpcgrc.ceobpl@gov.in |
| 6 | Chennai Zone | 📧 regngrievance-prcco@gov.in |
| 7 | Vadodara Zone | 📧 vadodara.grievance@gov.in |
| 8 | Panchkula Zone | 📧 ccu-gstpkl@gov.in |
| 9 | Lucknow Zone | 📧 gst.grc2022@gmail.com |
| 10 | Jaipur Zone | 📧 cpc-cgstjaipurzone@gov.in |
| 11 | Guwahati Zone | 📧 reg-guwahatizone@gov.in |
| 12 | Hyderabad Zone | 📧 ccohyd.gstnbo@gov.in |
| 13 | Visakhapatnam Zone | 📧 registrations-apegst@gov.in |
| 14 | Bhubaneswar Zone | 📧 gstbbrsevakendra@od.gov.in |
| 15 | Pune Zone | 📧 reg.pune2gst@gov.in |
| 16 | Mumbai Zone | 📧 reg-cgstmz@gov.in |
| 17 | Bengaluru Zone | 📧 cgst-blr@gov.in |
| 18 | Nagpur Zone | 📧 vig-cconagpur@gov.in |
| 19 | Kolkata Zone | 📧 adc-eco-cgst-kol@gov.in |
| 20 | Thiruvananthapuram Zone | 📧 cgst-tvmregn@gov.in |
| 21 | Meerut Zone | 📧 grievance-meerutzone@gov.in |
Organizational Structure
ORGANIZATIONAL STRUCTURE
(Admin)
HQ
(Admin)
(Publicity &
CPGRAMS)
HQ
(Publicity)
(CPGRAMS)
DZU
AZU
KZU
MZU
CZU
BZU
CPGRAMS
How to Lodge a Grievance on CPGRAMS
Step-by-Step Process
Citizens may submit their grievances online through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). The portal provides a simple and transparent mechanism for registering and tracking grievances.
- Visit the CPGRAMS Portal.
- Click on “Lodge Public Grievance”.
- Register/Login using your mobile number, email ID, or other available credentials.
- Select the concerned Ministry, Department, or Organization.
- Enter the details of your grievance clearly and accurately.
- Upload supporting documents, if any.
- Review the information and submit the grievance.
- After successful submission, a unique Registration Number will be generated for future reference.
- Use the Registration Number to track the status of your grievance online.
Applicants are advised to provide complete and factual information to facilitate prompt examination and resolution of the grievance by the concerned authority.
Public Grievance Redressal (CPGRAMS)
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform established by the Government of India to facilitate the submission and monitoring of public grievances. The portal enables citizens to lodge complaints, suggestions, and service-related grievances concerning Government Ministries, Departments, and Organizations in a transparent and efficient manner.
CPGRAMS provides a single-window mechanism for grievance registration, status tracking, and communication with the concerned authorities. The system promotes accountability, transparency, and responsive governance by ensuring that grievances are examined and addressed within a defined timeframe.
Taxpayers and stakeholders may use the portal for matters relating to service delivery issues, delays, administrative concerns, and grievances requiring the attention of the concerned Government authority.
📢 Lodge Grievance on CPGRAMSCGST Nodal Officers for IT Grievance Redressal Mechanism
| S. No. | Central Tax Zone | Principal Nodal Officer | Designation | Office Telephone | Email ID |
|---|---|---|---|---|---|
| 1 | Hyderabad | B. Raghu Kiran | Joint Commissioner | 040-24303045 | kiran.batchali@gmail.com; raghu.batchali@gov.in |
| 2 | Pune | Santosh Kumar Vatsa | Additional Commissioner | 020-2651815 | santosh.vatsa@nic.in |
| 3 | Bhubaneshwar | Vishnu Kumar | Joint Commissioner | 0674-2589002 / 2589935 | vishnukumar.irs@nic.in |
| 4 | Panchkula | Rajendra Pratap | Assistant Commissioner | 0172-2583331 | pratapr7@gmail.com |
| 5 | Nagpur | Pradip Gurumurthy | Joint Commissioner | 0712-2562625 | pradip.irs@gmail.com |
| 6 | Lucknow | Dinesh Kumar | Additional Commissioner | 0522-2233061 | dineshcustom11@yahoo.com |
| 7 | Vadodara | Ashir Tyagi | Commissioner | 0265-2388241 | commr-cexvdr2@nic.in; ashir.tyagi@nic.in |
| 8 | Ahmedabad | Sunil Kumar Singh | Commissioner | 079-27542195 | cexamd3@nic.in |
| 9 | Vishakhapatnam | N Srujan Kumar | Deputy Commissioner | 0891-2853157 | srujan.k@gov.in |
| 10 | Ranchi | Nitin Anand | Commissioner | 0612-2504037 | nitinanand.irs@gov.in |
| 11 | Meerut | Shashank Yadav | Dy. Commissioner | 0121-2761546 | shashanky.irs@gov.in |
| 12 | Chandigarh | Kumar Gaurav Dhawan | Additional Commissioner | 0172-2710153 | kgdhawan@yahoo.com |
| 13 | Kolkata | Ramesh Kumar Dwivedi | Joint Commissioner | 033-24416839 | Ramesh.dwivedy@icegate.gov.in |
| 14 | Chennai | M. Sreedhar Reddy | Commissioner | 044-28331177 | commr-cexchn1@nic.in |
| 15 | Thiruvananthapuram | Biju Thomas | Dy. Commissioner | 0484-2398017 | bijuthomasvk@gmail.com |
| 16 | Jaipur | Arun Kumar | Commissioner | 0141-2385034 | Commr-cexjpr@nic.in |
| 17 | Bengaluru | Gayathri Chandra Menon | Assistant Commissioner | 080-22866425 | gayathri.menon@gov.in |
| 18 | Delhi | Michael Achom | Joint Commissioner | 011-23378268 | ccu-cexdel@nic.in |
| 19 | Bhopal | Vinod Kumar Saxena(for Chhattisgarh) | Principal Commissioner (Raipur Commissionerate) | 0771-2274410 | Vinod.saxena@gov.in |
| Neerav Mallick ( forMadhya Pradesh) | Commissioner (Indore Commissionerate) | 0731-2470677 | pccexindore@gmail.com | ||
| 20 | Shillong | B.S. Suhag | Additional Commissioner | 0364-2502052 / 2221770 | suhag104@yahoo.in |
| 21 | Mumbai | Amit Kumar Sharma | Deputy Commissioner | 022-22031320 | amit.irs@gov.in |
RTI Section
Online Method (Recommended)
- Visit the official RTI portal:
- Click “Submit Request”.
- Read the guidelines and proceed.
- Select the concerned Ministry/Department/Public Authority.
- Fill in:
- Name
- Address
- Contact details
- Information sought
- Pay the application fee (usually ₹10).
- Submit the application and save the registration number for tracking.
Right to Information (RTI)
Right to Information Act, 2005
The Right to Information Act, 2005 empowers citizens to seek information from public authorities and promotes transparency and accountability in the functioning of Government organizations. Under the provisions of the Act, citizens may obtain information relating to records, documents, decisions, policies, rules, and activities of public authorities, subject to the exemptions specified in the Act.
The RTI Online Portal provides a convenient platform for filing RTI applications and First Appeals electronically. Applicants can submit requests, pay the prescribed fee online, track the status of their applications, and access information from anywhere, thereby ensuring greater transparency and citizen participation in governance.
📄 File RTI Application Online| Sl. No. | File Number | Subject | Date | Document |
|---|---|---|---|---|
| 1 | GEN/RTI/APP/1660/2026 | Order-in-Appeal No. 17/ADC/KOL/CUS/RTI (Appeals) /2026 | 12.06.2026 | View PDF |
| 2 | GEN/RTI/APP/1008/2026 | RTI Appeal Order issued by Principal Commissioner Customs | 10.06.2026 | View PDF |
| 3 | CCUKL/R/T/26/00258 | Reply against RTI Applications filed by Shri Jitendar Gupta | 05.06.2026 | View PDF |
| 4 | CCUKL/R/T/26/00245 | Reply against RTI Applications filed by Shri Manish Jain | 05.06.2026 | View PDF |
| 5 | CCUKL/R/E/26/00095 | RTI Application under Right to Information Act, 2005 | 04.06.2026 | View PDF |
| 6 | GSTKT/R/T/26/00224 | Reply to RTI Application filed by Shri Guru | 02.06.2026 | View PDF |
| 7 | RTI/KOL/CUS/PORT/71/2026 | Reply regarding RTI query under RTI Act, 2005 | 01.06.2026 | View PDF |
| 8 | RTI/KOL/CUS/PORT/61/2026 | Reply under RTI Act, 2005 in respect of RTI Appeal Application | 29.05.2026 | View PDF |
Mumbai Zonal Unit
Mumbai Zonal Unit
Directorate General of Taxpayer Services (DGTS)
Message from the Head of Office
Welcome to the Mumbai Zonal Unit of the Directorate General of Taxpayer Services (DGTS). Our office is committed to promoting taxpayer awareness, facilitating voluntary compliance, and strengthening engagement with taxpayers and stakeholders through various outreach and awareness initiatives.
Additional Director General
Mumbai Zonal Unit
Directorate General of Taxpayer Services (DGTS)
📍 Office Address
Mumbai Zonal Unit, DGTS
1st Floor, Transport House,
Poona Street,
Masjid (East),
Mumbai – 400009
Kolkata Zonal Unit
Kolkata Zonal Unit
Directorate General of Taxpayer Services (DGTS)
Message from the Head of Office
Welcome to the Kolkata Zonal Unit of the Directorate General of Taxpayer Services (DGTS). Our office is committed to promoting taxpayer awareness, facilitating voluntary compliance, and strengthening engagement with taxpayers and stakeholders through various outreach and awareness initiatives.
Additional Director General
Kolkata Zonal Unit
Directorate General of Taxpayer Services (DGTS)
📍 Office Address
Kolkata Zonal Unit, DGTS
3rd & 8th Floor, GST Bhawan,
180, Shantipally,
Rajdanga Main Road,
Kolkata – 700107
Chennai Zonal Unit
Chennai Zonal Unit
Directorate General of Taxpayer Services (DGTS)
Message from the Head of Office
Welcome to the Chennai Zonal Unit of the Directorate General of Taxpayer Services (DGTS). Our office is committed to promoting taxpayer awareness, facilitating voluntary compliance, and strengthening engagement with taxpayers and stakeholders through various outreach and awareness initiatives.
Additional Director General
Chennai Zonal Unit
Directorate General of Taxpayer Services (DGTS)
📍 Office Address
Chennai Zonal Unit, DGTS
GST Bhavan,
26/1, Mahatma Gandhi Road,
Nungambakkam,
Chennai – 600034