Step-by-Step Process

Citizens may submit their grievances online through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). The portal provides a simple and transparent mechanism for registering and tracking grievances.

1. Visit the CPGRAMS Portal.
2. Click on “Lodge Public Grievance”.
3. Register/Login using your mobile number, email ID, or other available credentials.
4. Select the concerned Ministry, Department, or Organization.
5. Enter the details of your grievance clearly and accurately.
6. Upload supporting documents, if any.
7. Review the information and submit the grievance.
8. After successful submission, a unique Registration Number will be generated for future reference.
9. Use the Registration Number to track the status of your grievance online.

Applicants are advised to provide complete and factual information to facilitate prompt examination and resolution of the grievance by the concerned authority.

Centralized Public Grievance Redress and Monitoring System (CPGRAMS)

The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform established by the Government of India to facilitate the submission and monitoring of public grievances. The portal enables citizens to lodge complaints, suggestions, and service-related grievances concerning Government Ministries, Departments, and Organizations in a transparent and efficient manner.

CPGRAMS provides a single-window mechanism for grievance registration, status tracking, and communication with the concerned authorities. The system promotes accountability, transparency, and responsive governance by ensuring that grievances are examined and addressed within a defined timeframe.

Taxpayers and stakeholders may use the portal for matters relating to service delivery issues, delays, administrative concerns, and grievances requiring the attention of the concerned Government authority.